Privacy Policy
This Privacy Policy outlines how Shop With Nilaa, operated under Nilaa Agencies, collects, uses, and protects the personal information of our customers.
1. Information We Collect
- Personal details such as name, address, email, and phone number during account creation and checkout.
- Order details, including items purchased and delivery address.
- Payment information (processed securely through third-party services).
2. How We Use Your Information
- To process and fulfill your orders
- To contact you for order updates or customer service
- To improve our website, services, and product offerings
3. Payment Processing with PhonePe
We use PhonePe as our secure payment gateway. When you make a purchase, your payment details are processed directly through PhonePe’s platform, which adheres to industry-standard security and encryption practices.
Note: We do not store or have access to your full card or UPI details.
In case of any refunds initiated by us, the amount will be refunded through PhonePe, and it may take approximately 3 to 4 working days to reflect in your account.
4. Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.
5. Sharing of Information
We do not sell, trade, or rent your personal information. Your data may be shared only with trusted services (e.g., delivery partners, PhonePe) for order processing purposes.
6. Your Rights
You may update your personal details or request deletion of your account by contacting us at hello@shopwithnilaa.in.
7. Changes to This Policy
We may update this Privacy Policy occasionally. Updates will be posted on this page with the revision date.
8. Contact Us
For any questions regarding this Privacy Policy, please contact us at: hello@shopwithnilaa.in